How long is production time?
With embroidery, production time is 2 to 4 weeks. Without embroidery usually takes about a week. (See shipping information for details on package delivery)

Are the colors the same in person?
Some discoloration on a monitor or phone screen can occur, but in most cases colors are true to what you are seeing, however if you are not sure and would like more information feel free to contact us! Please also see our Return Policy for more information.

How can I safely clean and press my robes?
Our robes can be machine washed in cold water and air dried. Steaming and ironing can be used to press or rid the robes of any wrinkles. You may also hand wash your product.

Do you accept returns or exchanges?
We cannot accept returns or exchanges, however if you receive a robe that is damaged or has an embroidery mistake please contact us immediately, so we can work with you on your unique situation. Please also see our Return Policy for more information.

How can I rush my order?
We can expedite your order for an additional fee, however please contact us and check our order schedule first.

How long do international orders take?
Shipping internationally using “priority shipping” usually takes 10 to 14 business days, however in some cases, border customs can hold onto packages and incur fees to the buyer. All international buyers should provide their phone numbers upon checkout, to be provided to customs if such a case should arise. Please see our Shipping Information for all international and domestic inquiries.

What and where can I embroider on the robe?
You can have embroidery on the front and/or the back of the robe. Most customers like to get their robes monogrammed with their initials (including a single initial), or have their title such as “Bride”, “Bridesmaid”, “Maid of Honor”, “Mother of the Bride”, or their names.

My package has shipped, but I haven't received it?
We always provide the updated tracking number after your purchase is shipped. Once you receive the tracking number, please contact the post office for more information, as H&C Creations is no longer responsible for your parcel. Please see also our Shipping Information page.

Search our store