At this time H&C Creations does not offer exchanges, refunds, or returns. However in the rare instance that an item is defective, please contact us within two days of receiving your shipment once the two day allotment passes, we are no longer liable. Once an order is placed there can be no cancellations of the order. All shipping fees are non refundable. Please note that H & C creations is not responsible for any discoloration a monitor might incur during purchase, and cannot refund based on “misinformation”.